FAQ

How Long Is Processing, Shipping, And Handling?

Turn Around Time To Receiving Your Package Is 8 - 14 Business Days. Processing Time Ranges From 1-3 Business Days . Once Your Order Is Processed, Your Package Will Be Shipped . Shipping Time Range From 7-10 Business Days. Business Days Are MONDAY - FRIDAY. Express Shipping Not Available At The Moment.

When Will My Tracking Number Update?

Shipping Activity Will Be Available 24 Hours After You've Received A Email With Your Tracking Number. Please Check Your Spam Folder If You Don't See Your Tracking Email. Email Customer Service If You Haven't Received Your Tracking Information Within 72 Hours at care@sml.com

How Many Bundles Do I Need?

14" - 22" 3 Bundles| 24" - 26" 4 Bundles| 28" & ABOVE 5 Or More Bundles

How Do I Maintain My Extensions And What Products Do I Use?

Raw Hair Extensions Require Much More Maintenance Than Virgin Hair Extensions. Starting With Your Products, We Recommend They Are Professional Or High Quality.

BEFORE INSTALL

  1. Do Not Remove Zip Tie On Bundles. Use A Clarifying Shampoo To Remove Any Build Up.
  2. Followed By A Moisturizing Shampoo. This Is Going To Add Moisture Back Into Your Extensions. DO NOT SKIP.
  3. Condition Your Extensions Per The Amount Of Time The Directions Say And Let Air Dry.

UP KEEP

  1. Co Wash Weekly
  2. Shampoo And Deep Condition Bi-weekly.
  3. Use Clarifying Shampoo At Least Once A Month Or If Your Hair Has A lot Of Product Build Up.
  4. Section And Detangle From Ends, Working Your Way To The Roots.
  5. Always Air Dry If Possible.
  6. Always Use Heat Protectant When Applying Heat.
  7. As Far As Styling Products; Less Is More Use As Needed.
  8. Tie Your Hair Up Neatly Using A Satin Scarf Or Bonnet Before Bed.

Please Remember These Extensions Are RAW Meaning They Haven't Been Chemically Altered In Any Way. Therefor You Must Treat Them As You Would Your Natural Hair. We Strongly Suggest You See Your Stylist Regularly For Hair Treatments And Get Your Extensions Colored Professionally. With Proper Care This Hair Can Last Up To Two Years.

Return Policy

Due To The Nature Of Our Products We Do Not Offer Refunds. However, We Allow Exchanges Within 7 Days Of Purchasing As Long As You Meet The Requirements. HAIR MUST BE IN ORIGINAL PACKAGING.